Frequently Asked Questions.
Before you call us, why not see if your question is answered here in our FAQs section? Here you’ll find information on everything from painting and decorating, to meter readings and Parking Permits.
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Tenants / General
Will my caution fee be refunded?
The caution fee is a refundable deposit which is a financial guarantee given by the tenant to Rent4less Management against breach of contract, damages to the property, and outstanding payment on the property. The refundable deposit is calculated on the basis of one month’s rent over the demised property. This fee is paid before the tenant occupies the apartment, in the event where the tenant fails to pay the deposit, the property reservation process will not be complete andthey will not be able to move into the apartment.
What does my rent cover?
Your rent covers;
• Monthly rent • Service charge • Deep cleaning of property before move-in.
Your rent does not cover;
• Monthly Electricity Charges • Anything not mentioned in the “Your Rent Covers” section and not covered in the “Tenancy Agreement”
When can I move in to the apartment?
Payment verification is mandatory before move-in. A prospective tenant may verify their eligibility by uploading a valid means of identification and proof of income. A prospective tenant may not schedule the move in date unless verification details are completed and documents are complete (documents uploaded and verified). The property will be automatically released and will be available for booking to others if any of the previous conditions on ddocument submission is not complete. A digital copy of the property letting contract will be sent to the tenant before move-in and a signed copy should be sent back to Rent4less Management on or before the move-in date. Move out shall be initiated by the tenant. To initiate Move-out, kindly log-in to the Rent4less platform with registered Email ID, click on my profile, then click on My Bookings and select Move Out (Cancel Booking). Other means like emails, telephonic conversation with any employee of Rent4less, will not be considered as sufficient cancellation of bookings. Am I allowed to have guests? Rent4less has an open guest policy, but if you’re living in a shared house or block of flats, you need to be responsible and considerate about your co-tenants when you host your guests. So, here are a few initiatives to make the process peaceful; • Inform your co-tenant about the visit and get their consent. • Have it recorded, this could be an SMS or a message on WhatsApp which can be used as proof in case there are consequences in the future. Rent4less also partners with certain estates that are governed by policies of the Estate Association hence you must take recorded consent of the estate association in addition to that of the co-tenant if you’ll be hosting a party or event in your flat. What happens when I lost my keys? Keys to the main door of the property and all rooms are provided to all tenants. On losing the keys, the tenant can make a duplicate key by himself/herself or pay a fee for replacement. The tenant must return all keys and access cards of the premises to Rent4less Management at the termination of this agreement. Payment
Who do I make payment to?
All payments are made via the platform. Payment will be made through recurring billing via debit cards on the platform
Is there a refund policy?
All refunds shall be processed via cheque or online transfer. Where the property reservation is made online, it will take up to 5 working days to process the refund. Actual receipt of the money is subject to payment gateway refund processing time line.
Are pets allowed in the apartment?
Pets are not allowed in any of our apartments.
Who cleans the apartment?
For general maintenance Rent4less management may keep a copy of the keys to the apartments. The management is in charge of cleaning shared areas in the apartment. We shall not be responsible for any theft or accidental damage to your valuables in case of an untoward incident.
Who is responsible for theft and damage in the apartment?
Tenants shall be responsible for his/her belongings on the property and neither the owner, Rent4less nor its vendors shall be held liable/ responsible for theft or damage.
Who is in charge of maintenance?
All homes on the Rent4less platform are vetted to be in reasonable condition at the time of move in. However, if there are any maintenance issues in your apartment you will be responsible for the costs of repairs and maintenance in your home.
How do I list my property?
Yes, you only need to contact the admin via the website and wait for a reply from us in less than 48 hours. The admin will contact you in that time with feedback on your listing.
How do I cancel my listing?
Contact admin via the platform or call 0700-25742-6323 Yes, you only need to contact the admin via the website and wait for a reply from us in less than 48 hours. The admin will contact you in that time with feedback
How do I know my listing is accepted?
A mail shall be sent to you and a call placed to your registered number.
How do I receive payment?
The agreement shall contain the preferred mode(s) of payment and timelines.
Can't find the answer you're looking for?
Before you call us, why not see if your question is answered here in our FAQs section? Here you’ll find information on everything from pets, painting and decorating, to meter readings and Parking Permits, Security and theft, refund policy, landlords listing and many more...